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Testinside EX0-103 Exam Dumps
Exam : EXIN ex0-103
Title : ISO/IEC 20000 Foundation

1. Which of the following is Problem Management primarily concerned with?
A. looking at Security Plans
B. looking at the cause of Incidents
C. looking at the Change Plan
D. looking at the Release Strategy
Answer: B

2. What is the objective of a Management System?
A. to define, agree, record and manage levels of services
B. to ensure that Key Performance Indicators (KPIs) are defined for all IT services
C. to ensure that new services and changes to services will be deliverable and manageable at the agreed cost and services quality
D. to provide the policies and the framework that is needed for the effective management and implementation of all IT services
Answer: D

3. Which of the aspects listed below is included in ISO/IEC 20000?
A. customer communication
B. employee motivation
C. social responsibility
D. standard products
Answer: A

4. Which of the following tasks is assigned to each process manager?
A. channeling data to Problem Management
B. ensuring the process is running effectively and efficiently
C. following up on Incidents
D. setting up Service Level Agreements with the users
Answer: B

5. Which of the following must be included within the Service Management plan?
A. Configuration Item (CI) type
B. Information security controls
C. Return to normal working
D. Tools as appropriate to support the processes
Answer: D

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ITIL Foundation v.3
Exam Number/Code : EX0-101
Exam Name : ITIL Foundation v.3
Questions and Answers : 158 Q&As
Update Time: 2010-08-16

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EX0-101 Exam
ITIL Foundation v.3
Exam Number/Code : EX0-101
Exam Name : ITIL Foundation v.3
Questions and Answers : 158 Q&As
Update Time: 2010-06-10
Price: $ 99.00

EX0-101 Exam Topics:
* Service Management as a practice (Comprehension)
* Service Lifecycle (Comprehension)
* Key Principles and Models (Comprehension)
* Generic Concepts (Awareness)
* Selected Processes (Awareness)
* Selected Roles (Awareness)
* Selected Functions (Awareness)
* Technology and Architecture (Awareness)
* ITIL Qualification scheme (Awareness)

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EX0-101 Exam
ITIL Foundation v.3
Exam Number/Code : EX0-101
Exam Name : ITIL Foundation v.3
Questions and Answers : 158 Q&As
Update Time: 2010-06-05
Price: $ 99.00

EX0-101 Exam Topics:
* Service Management as a practice (Comprehension)
* Service Lifecycle (Comprehension)
* Key Principles and Models (Comprehension)
* Generic Concepts (Awareness)
* Selected Processes (Awareness)
* Selected Roles (Awareness)
* Selected Functions (Awareness)
* Technology and Architecture (Awareness)
* ITIL Qualification scheme (Awareness)

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